How to Process "TikTok Shipping" Orders?

12/08/2025

Setting up Shipping

Summary

What is the process for creating and purchasing shipping labels using TikTok Shipping?

Sellers select orders under "Manage Orders" > "To Ship" and use the "Create Shipping Labels" button to buy labels individually or in bulk, choosing either "Purchase Only" or "Purchase and Print" options for flexibility.
During label creation, sellers can edit shipping services, add value-added services, and adjust package sizes or document formats to fit their shipping needs.

What should sellers do if their shipping label is rejected, and what are common causes for rejection?

If a label is rejected due to carrier error codes, TikTok displays the reason and suggests fixes; sellers can resolve issues and click "Recreate Label" to retry or contact customer service for serious problems.
Common rejection causes include incorrect buyer addresses, oversized products, or shipping provider order failures.

How can sellers manage and track their shipping labels after purchase on TikTok Shipping?

Sellers can use the Shipping Labels page to bulk recreate or reprint labels, view printing results, and handle issues efficiently during fulfillment.
The page also provides detailed package info and full label history, including creation and printing records, with options to download PDFs of batch labels.

What customization options are available for shipping label and packing slip formats on TikTok Shipping?

Merchants can choose from multiple label and packing slip sizes (4x6", 8.5x11", A5, A6) and print configurations (1 or 2 pages), with the system automatically generating separate files if sizes differ.
Sellers can set default label printing actions (purchase only or purchase and print) to streamline their fulfillment workflow.

Are there any important restrictions sellers should be aware of when using TikTok Shipping labels?

Each order must have a unique shipping label; reuse of shipping labels is strictly prohibited to ensure accurate tracking and delivery.

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The content below applies to TikTok Shipping. For more information about the upgraded TikTok Shipping service, please refer to:

If you're using TikTok Shipping, our new shipping tool makes the process of creating and buying shipping labels quick and easy! Here’s how to do it:

TikTok Label Buying Process

Selecting Orders for Label Purchase:
- Create shipping labels for orders awaiting processing on TikTok by selecting them individually or in bulk under "Manage Orders" > "To Ship">"Create Shipping Labels" button.

For example：

Step 1: Select order status "Awaiting shipment"
Step 2: Select"TikTok Shipping" order and select a particular SKU first.
Step 3: Select Order content "Single SKU"
If no shipping provider is available for the order, the system will display an error tag.

Single Order Selection	Batch Order Selection	Order Selection Error Code

Options for Label Purchase:
- Purchase only: Sellers have the option to buy shipping labels now and print later.
- Purchase and print: Buy and print labels simultaneously. After purchase, labels can be printed immediately without needing to visit the Purchase Label Result page.

Purchase Only:

Purchase Shipping Labels Only (Print Later)	Single Shipping	Batch Shipping
Buy Label		**You can create shipping labels for up to 600 orders at a time.
Buy Label Result	Success Fail	All Success Partial Success
Print Label

Purchase and Print Together:

Purchase and Print Together	Single Shipping	Batch Shipping
Buy Label
Buy Label & Print Label Result	Success Fail	All Success Partial Sucess

Package Editing Flexibility
- During the label purchase workflow, sellers can modify shipping services, add value-added services, and adjust package sizes for individual or batch orders. This flexibility allows sellers to adapt to changing shipping needs and preferences.
- Sellers also have the option to modify document format settings for the label during package editing.

Edit Single Package	Edit Multiple Packages	Package Printing Preference

What if my label is rejected?

To create a shipping label, TikTok Shop must confirm the shipping information with the carrier. If the system confirms the shipping information from the carrier, labels are successfully generated. However, if an error code from the carrier is received, label creation cannot be completed.

If we receive an error code, a "Label rejected" notice will be displayed for that order at the bottom of the page. Don't panic! We will show the reason for the error code and suggest ways to fix the problem. Once you’ve resolved the issue, you can click Recreate Label to continue the process. For additional guidance on troubleshooting label printing, please read .

Label Buying Failure

Different types of errors may cause your shipping labels to be rejected. Common errors include:

Types of Errors	An issue with the buyer’s address
	An oversized product
	An order failure with the shipping provider

Depending on what caused the rejection, issues can often be solved in just a few quick steps or, for more serious problems, you can contact the TikTok Shop customer service team to get more information on why the label was rejected.

Recreate or reprint on the Shipping Labels page

Once you successfully address any issues with your failed labels and are ready to recreate or reprint them, you can do so on the Shipping Labels page, which supports bulk processing. The Shipping Labels page clearly shows your printing results and makes it easy to directly handle any issues, saving you a lot of time during fulfillment.

Check your printing history

On the Shipping Labels page, you can check detailed package information and the status of your labels for each order. If you click View History, you can also see the full order label records, from creation to printing.

On the Shipping Labels page, you can check detailed package information and the status of your labels for each order. If you click View History, you can also see the full order label records, from creation to printing.

Click Printing History to check and download PDFs of particular batch labels.

Document Format CustomizationAs merchants on our platform, you have the flexibility to tailor your document format settings according to your preferences. We offer various sizes for shipping labels and packing slips ensuring compatibility with your packaging needs:

Available sizes include 4x6 inches, 8.5x11 inches (Letter/A4), A5, and A6.
Choose Print On 1 Page or Print On 2 Page with shipping label and packing list. If sizes differ, the system will automatically generate separate files.

Shipping Label and Packing List Sizes:

Document Format Options Settings

Setting Your Label Default Actions

To accommodate your business needs, you can set a default action for handling shipping labels:

Label printing options allow sellers to either purchase labels for later printing or buy and print them immediately. After successful printing, sellers will receive a direct URL to the label PDF.
For both new and existing sellers, a reminder will prompt you to set printing preferences in the fulfillment settings.