Important Notice: Upcoming Logistics Service Policy Upgrade

12/09/2025

Setting up Shipping

Summary

What are the key changes to TikTok Shop’s fulfillment policy for cross-border sellers starting December 15, 2025?

Cross-border sellers must fulfill orders exclusively through TikTok Shop Logistics Solutions (TikTok Shipping and Fulfilled by TikTok).
The Seller Shipping feature will be discontinued for cross-border sellers, with advance notice provided via email and in-app messages.

How will these fulfillment changes affect US local sellers and what should sellers expect next?

US local sellers are not affected by this update at this time.
TikTok Shop will announce any future logistics policy changes for local sellers separately.

What steps should sellers take if their ERP system does not support TikTok Shipping?

Sellers should contact their ERP provider to complete the TikTok Shipping integration promptly.
Until integration is complete, orders must be fulfilled manually through the Seller Center.

How can sellers ensure their warehouses are prepared to fulfill TikTok Shipping orders?

Provide the warehouse team with the "TikTok Shipping Warehouse Operations Guide."
Have the warehouse set up operations according to the guide to comply with TikTok Shipping requirements.

What resources are available for sellers to learn more about TikTok Shop Logistics Solutions?

Sellers can refer to the Upgraded TikTok Shipping Guide and the FBT Merchant Academy for detailed information and training.
For specific questions, sellers should contact their account manager or TikTok customer service.

Show moreShow less

Dear TikTok Shop Seller,

As part of TikTok Shop's ongoing efforts to create the best-in-class customer experience, we will be making the following updates to our fulfillment policy:

Starting December 15, 2025 (PST), we will begin phasing in the requirement that cross-border sellers must fulfill orders through TikTok Shop Logistics Solutions, i.e., TikTok Shipping and Fulfilled by TikTok (FBT). The Seller Shipping feature will be discontinued for cross-border sellers . We will notify you in advance of the exact effective date of the new shipping policy via email and in-app messages.
The US local sellers will not be affected by this policy update at this time. Please stay tuned for future announcements regarding further logistics policy changes.

For more details about TikTok Shop Logistics Solutions, please refer to:Sincerely,

TikTok Shop Logistics Team

FAQ

Question	Answer
Can I still use MCF to fulfill the TikTok Shop order?	The eligibility depends on the platform assessment.If you have any questions, please reach out to your account manager or customer service team.
My ERP doesn't support TikTok Shipping, what should I do?	Please contact your ERP provider and complete the integration as soon as possible. Until the integration is complete, please fulfill orders through the Seller Center.
If my warehouse doesn't know how to fulfill TikTok Shipping orders, what should I do?	Please provide the "TikTok Shipping Warehouse Operations Guide" to your warehouse operation team, and have them set up the operation accordingly.