Customer Review Apps Overview

Customer reviews are a powerful way to build trust and increase sales. With customer review apps, you can easily increase your review count by importing product reviews from your platform (e.g. e-commerce website, review network) and display them on your TikTok Shop product pages. This helps shoppers make informed decisions and boosts conversion.
Why reviews matter:

• 91% of consumers read at least 1 review before making a purchase.
• 270% increase in conversion rate can happen with 5 reviews.
• 4X increase in conversion rate for higher-priced products.

Key benefits:

• Showcase authentic reviews: Build trust and credibility with new shoppers when you showcase customer reviews.
• Increase sales: Help shoppers make a quick and informed decision to purchase your products.
• Sync reviews: Keep product pages updated with your latest customer reviews.

What to know before getting started:⚠️ Product Identifiers (Shopify Product Variant ID or GTIN) are used to match reviews to products. Ensure catalog is up to date with the same product identifier(s).
⚠️ Review moderation may take a few days to complete import.
⚠️ Only verified buyer reviews can be imported to TikTok Shop. Incentivized reviews are excluded.
⚠️ Imported reviews count towards your TikTok Shop product star ratings and do not affect your Negative Review Rate (NRR).
⚠️ TikTok Shop reviews cannot be exported to other platforms.
⚠️ Developer subscription charges may apply.

Install customer review apps

1. New to review platforms? Explore apps compatible with TikTok Shop and create an account.
2. Already have a review platform? Find the matching app in the TikTok Shop App Store.
3. Click "Install" and follow the steps to authorize access to both your TikTok Shop and review platform accounts. Note: Subscription fees may apply.
4. You can also connect via the review platform's own integration or sales channel page.

Connect your accounts and import reviews

Refer to these help articles from our partners for detailed instructions:

• Yotpo
• Judge.me
• Okendo
• Junip
• Reviews.io
• Aftership Reviews
• Wholescale (contact developer)

Linked reviews

After importing, review moderation may take a few days. Once approved, linked reviews will appear on your product pages with an “Imported from external website” label.
To check your linked reviews, go to: TikTok Shop Seller Center > Products > Product Ratings > Imported reviews > Linked reviewsYou can search by product ID or title, view review details, and unlink reviews if needed.

Unlinked reviews

Unlinked reviews are not matched to a product on TikTok Shop, so they won’t appear on product pages or be visible to customers.
Why this happens:

• Your TikTok Shop products are missing external product IDs (e.g., Shopify ID) or product identifier codes (GTIN, UPC, EAN, ISBN).
• The IDs in TikTok Shop don’t match those in your review platform.

How to view unlinked reviews: Go to TikTok Shop Seller Center > Products > Product Ratings > Imported reviews > Unlinked reviews

Tips to fix unlinked reviews

• Check that your product identifiers are correct. Go to the Linked or Unlinked tab and look under the Imported product name column.
• If using Sync with online store product ID, confirm your connector app or system integrator added the correct product IDs to TikTok Shop.
• If using Product identifier codes, make sure GTIN, UPC, EAN, or ISBN codes are added to your TikTok Shop products.

How to re-link your reviews

1. Delete unlinked reviews: Seller Center > Product Ratings > Imported reviews > Unlinked > Remove unlinked reviews
2. Double-check product identifiers using the tips above.
3. Re-import reviews from your review platform.
4. After moderation, check Linked and Unlinked tabs.
5. Still having issues? Contact the app developer via their page in the TikTok Shop App Store.

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Frequently asked questions (FAQs) Q: Where can I manage imported reviews?

A: You can manage (unlink, link, and delete) your imported reviews in TikTok Shop Seller Center > Products > Product Ratings > Imported reviewsQ: Why are some of my imported reviews not appearing on TikTok Shop?A: Only verified buyer reviews will be syndicated to TikTok Shop. Incentivized reviews are excluded. Additionally, all reviews must pass TikTok’s Review Policy. As a result, not all imported reviews may be visible on TikTok Shop.
Q: Can I import store or shop reviews to TikTok Shop?A: Currently, only product reviews can be imported.
Q: How can I check for errors during the review import process?A: Your chosen reviews app will usually display any import errors. Check the app's interface or consult their help center for detailed instructions.
A: Yes, external reviews count toward your aggregate star ratings on TikTok Shop.
Q: Will importing reviews impact my TikTok Shop Negative Review Rating (NRR)?A: No, external reviews do not impact Negative Review Rate (NRR) or your shop performance metrics.
Source: Results based on data from Shopify’s “How To Use Social Proof In Marketing” (available at https://www.shopify.com/blog/social-proof), Pathmonk’s “How to Leverage Social Proof To Boost Your Conversion Rate” (available at https://pathmonk.com/social-proof-improve-conversion-rate/), and reflect general trends. Individual results may vary.