Customer Service Apps Overview

Customer service is important for building strong customer relationships and satisfaction. With customer service apps, you can manage chats, requests, and resolve issues all within a centralized platform. This helps improve response rates and overall customer satisfaction with your shop.
Key benefits:

• Centralize your messages: Respond faster to customer messages from TikTok Shop, Shopify, and more - all within one inbox.
• Get a 360° view of your orders: Access order details, including billing, shipping, order status, and product info from TikTok Shop.
• Resolve customer requests: Process returns, refunds, cancellations, and replacements all in one place.

Note: The features offered by apps may vary.

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Install customer service apps

1. Explore customer service apps in the TikTok Shop App Store and find an app compatible with your existing e-commerce platform (e.g. Shopify, WooCommerce) or customer service platform.
2. Click "Install" and follow instructions to authorize the app to access your TikTok Shop and customer service platform accounts. Developer subscription charges may apply.
3. You may also visit the customer service platform's integration or sales channel page to connect with TikTok Shop.

Need help installing an app?

See the relevant App Store feature guide.