Tiktok Shop Academy

TikTok for Shopify: Enable Third Party Cookies

08/20/2025

TikTok Shop IntegrationApp & Service StoreMy App & ServiceFAQ TopicsOnline Support

Summary

What are the essential steps to connect and manage your TikTok Shop via Shopify?

  • Navigate to the TikTok sales channel in Shopify backend, click "Set up TikTok Shop," then select "Connect" to link your TikTok seller account.
  • Use a compatible browser like Google Chrome and keep it updated for optimal performance managing your shop and catalog.

What causes the blank pop-up screen issue when connecting TikTok Shop, and how can sellers resolve it?

  • The blank screen often results from browser incompatibility or disabled third-party cookies. Switching to Google Chrome and enabling third-party cookies usually fixes this.
  • Each browser has specific steps to enable third-party cookies, such as adding admin.shopify.com as an exception in privacy settings.

How can sellers enable third-party cookies across different browsers to ensure smooth TikTok Shop operation?

  • In Chrome: Go to Settings > Privacy and security > Add Shopify.admin.com to allow third-party cookies.
  • In Safari: Settings > Privacy > Uncheck "Website tracking."
  • In Firefox: Settings > Privacy & Security > Manage Exceptions > Add admin.shopify.com.
  • In Edge: Settings > Cookies and Site Permissions > Manage and delete cookies > Allow admin.shopify.com.

What are the security implications of enabling third-party cookies, and how should sellers approach this?

  • Enabling third-party cookies improves TikTok Shop functionality but may increase online tracking risks.
  • Sellers should understand these implications and adjust privacy settings according to their comfort level.

Where can sellers seek further assistance if troubleshooting steps do not resolve their TikTok Shop connection issues?

  • Sellers can contact TikTok Shop customer support for personalized help if browser adjustments and cookie settings do not fix the problem.
In this resource, we'll cover essential steps to ensure your browser settings are optimized for smooth operation on TikTok Shop. You'll find solutions and browser-specific instructions to help you manage your shop, catalog, and login process effectively. Our goal is to provide you with quick, easy-to-follow guidance to enhance your experience on the platform. A common problem faced by sellers is a blank pop-up screen when attempting to connect to the TikTok sales channel. This guide will provide solutions to this issue and include FAQs for additional support.

Step-by-Step Connection Process

  1. Navigate to the TikTok sales channel in your Shopify backend.
  2. Click on "Set up TikTok Shop."
  3. Select "Connect."

Troubleshooting a Blank Pop-Up Screen

This issue often arises from a browser compatibility problem. We recommend using Google Chrome as your browser for a smoother experience.

Enabling Third Party Cookies

Often, encountering a blank screen issue is linked to disabled third-party cookies in your browser. Activating these cookies is a key step in resolving this problem and ensuring a smooth connection process.

Google Chrome Browser

  1. Open the settings page in Chrome
    image
  2. Select “Privacy and security”
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  3. Add Shopify.admin.com to use third-party cookies
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Safari Browser

  1. Open Settings
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  2. click privacy
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3. Uncheck Website tracking
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Firefox Browser

  1. Click the Settings page
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  2. Select Privacy & Security
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  3. Click Manage Exceptions
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  4. Add admin.shopify.com and click on Add Exception
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Edge Browser

  1. Open Settings
    image
  2. Open Cookies and Site Permissions
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  3. Click on Manage and delete cookies and site data
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  4. Under Allow, add admin.shopify.com
    image
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FAQs

Q: What should I do if I see a blank screen after clicking 'Connect'?

  • A: First, try switching to Google Chrome. If the issue persists, enable third-party cookies in your browser settings.

Q: How do I enable third-party cookies in my browser?

  • A: The process varies depending on the browser. Generally, you can find this option in the 'Privacy and Security' settings of your browser.

Q: Will enabling third-party cookies affect my online security?

  • A: While enabling third-party cookies is important for functionality, it might lead to more extensive online tracking. We recommend understanding the implications and adjusting settings as per your comfort level.

Q: Who can I contact for further assistance?

  • A: If these solutions don't resolve your issue, please reach out to our customer support team for personalized assistance.
Connecting your TikTok seller account should be a seamless process. By following this guide and troubleshooting using the recommended steps, you can effectively manage your TikTok Shop within the Shopify platform. Remember, keeping your browser up-to-date and properly configured plays a crucial role in this process. For any additional queries or detailed assistance, our support team is always ready to help.
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