Pet Supplies Policy

09/09/2025

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Key Points:
  • To sell pet supplies, you may be required to submit documentation for review through the Qualification Center. The documentation needed depends on whether you are the product's manufacturer, importer, repacker, or reseller.
  • If your documentation is rejected, refer to our guide on How to Address Category Rejections article to learn how to resubmit your materials.
This policy outlines the requirements you may be required to meet to sell Pet Supplies on our platform.

Pet Supplies

This policy applies to the following pet supplies:
  • Pet Food
  • Pet Supplements

Electrical Pet Supplies

Please refer to our Electronic Products Policy for requirements to sell electrical pet supplies, such as:
  • Electric Clippers
  • Habitat Lighting
  • Hair Dryers
  • Terrarium Heat Lamps

Prohibited Products

These pet supplies are prohibited from sale on TikTok Shop:
  • Pet Health Products: Bird healthcare, flea and tick treatments, cat and dog medications, farm animal health supplies, fish and aquatic supplies, reptile and amphibian supplies and small animal supplies.
  • Grooming Products: Colognes and finishing sprays, dander remover sprays, deodorizers, grooming scissors, stypic gells and powders.

Requirements To Sell Pet Supplies

You may be required to pass a category qualification process to sell pet supplies on our platform. This process requires you to submit documentation proving you are qualified to sell pet supplies.
Detailed requirements are provided in collapsible sections below. Please expand each section to view the necessary information.

Pet Food

This section outlines the requirements for selling pet food.
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Manufacturers, Importers, And Repackers

If you are applying to sell pet food you manufactured, imported, or repacked, you may be required to submit the following documents:

Proof of FDA Registration or cGMP Certification

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Manufacturers, repackers, and importers may be required to provide proof of Food and Drug Administration (FDA) Registration or current Good Manufacturing Practice (cGMP) Certification.
FDA RegistrationYou may be required to submit a third-party issued FDA registration verification letter or a screenshot of the FDA registration portal. The document must include:
  • Name of establishment. The name must match with the manufacturer or importer indicated on the product label.
  • Physical address of establishment
  • Operation type of the registered establishment
  • The FDA registration must be active at the time of submission.
  • If a screenshot of the FDA registration is submitted, the image must be able to indicate the screenshot is from the FDA website.
  • If the FDA registration verification letter is used by a third-party, the third-party name and contact information must be clearly identified on the verification letter.
cGMP CertificationcGMP regulations, enforced by the FDA, ensure proper design, monitoring, and control of manufacturing processes and facilities.
Pet food manufacturers, importers, or repackers may be required to comply with 21 CFR Part 507.
The cGMP certificate must meet the following requirements:
  • Must be valid and not expired at the time of submission
  • Must clearly state that the certified establishment complies with 21 CFR Part 507

Sample Product Label

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Manufacturers, importers or repackers may be required to provide a sample product label, which must include the following:
  • Product name and information
  • Net quantity
  • Manufacturer/distributor's name and address
  • List of ingredients arranged by weight, from most to least

Resellers

If you are applying to sell pet food as a reseller, you may be required to submit the following documents:

Sample Product Label

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Resellers may be required to provide a sample product label, which must include the following:
  • Product name and information
  • Net quantity
  • Manufacturer/distributor's name and address
  • List of ingredients arranged by weight, from most to least

Purchase Invoice

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Resellers may be required to submit a legible purchase invoice issued by the product’s manufacturer. The invoice must meet all of the following requirements:
  • Include the supplier’s company name and address
  • Clearly describe the pet supplement being listed on TikTok Shop
  • Be issued within the last 365 days
  • Be written in a language supported by TikTok Shop

Pet Supplements

This section outlines the requirements for selling pet supplements, which includes the following:
  • Digestive Remedies (Dogs & Cats)
  • Amino Acids (Dogs & Cats)
  • Antioxidants (Dogs & Cats)
  • Fish Oil Supplements (Dogs & Cats)
  • Herbal Supplements (Dogs & Cats)
  • Multivitamins (Dogs & Cats)
  • Probiotics (Dogs & Cats)

Manufacturers, Importers, And Repackers

If you are applying to sell pet supplements you manufactured, imported, or repacked, you may be required to submit the following documents.

Proof of FDA Registration

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Manufacturers, repackers, and importers may be required to to submit a third-party issued FDA registration verification letter or a screenshot of the FDA registration portal. The document must include:
  • Name of establishment. The name must match with the manufacturer or importer indicated on the product label.
  • Physical address of establishment
  • Operation type of the registered establishment
  • The FDA registration must be active at the time of submission.
  • If a screenshot of the FDA registration is submitted, the image must be able to indicate the screenshot is from the FDA website.
  • If the FDA registration verification letter is used by a third-party, the third-party name and contact information must be clearly identified on the verification letter.

cGMP Certification

cGMP regulations, enforced by the FDA, ensure proper design, monitoring, and control of manufacturing processes and facilities. Pet supplements manufacturers, importers, or repackers may be required to comply with 21 CFR Part 507.
The cGMP certificate must meet the following requirements:
  • Must be valid and not expired at the time of submission
  • Must clearly state that the certified establishment complies with 21 CFR Part 507

Sample Product Label

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Manufacturers, importers or repackers may be required to submit images of the front and back labels of a sample pet supplement you intend to sell on our platform. Labels must be clearly visible.
The front label must include:
  • Product name
  • Name of the animal species the product is intended for
  • Net weight/quantity
  • Specification of type of supplement included
The back label must include:
  • Manufacturer or distributor's name and address
  • Ingredients in the product
  • Serving size

Resellers

If you are applying to sell pet supplements as a reseller, you may be required to submit the following documents:

Sample Product Label

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Resellers may be required to submit images of the front and back labels of a sample pet supplement you intend to sell on our platform. Labels must be clearly visible.
The front label must include:
  • Product name
  • Name of the animal species the product is intended for
  • Net weight/quantity
  • Specification of type of supplement included
The back label must include:
  • Manufacturer or distributor's name and address
  • Ingredients in the product
  • Serving size

Purchase Invoice

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Resellers may be required to submit a legible purchase invoice issued by the product’s manufacturer. The invoice must meet all of the following requirements:
  • Include the supplier’s company name and address
  • Clearly describe the pet supplement being listed on TikTok Shop
  • Be issued within the last 365 days
  • Be written in a language supported by TikTok Shop

Enforcement Actions and Appeals

We regularly review your shop’s compliance with this policy. If any violations are identified, TikTok Shop may take enforcement action at our sole discretion. This may include rejecting your category qualification application, assigning violation points, or removing product listings. For more information on enforcement actions, refer to our Seller Enforcement Policy.
If you'd like to appeal an enforcement action, visit the Appeals section of our Seller Enforcement Policy for guidance on how to proceed.

How to Submit Your Documentation

Submit your documentation through the Qualification Center in Seller Center by clicking here or following the steps below:
  1. Log into your Seller Center account.
  2. Click your shop icon in the top right corner.
  3. Go to My Account > Account Settings.
  4. Select Qualification Center.
  5. Click on Category Qualification.
  6. Click Add Category Authorization and follow the prompts to submit your application.
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How To Address A Category Qualification Rejection

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If your application is rejected, you’ll receive a message explaining the reason. Most rejections are due to missing documentation. It's important to review this policy and ensure you are submitting all documentation and the requirements associated with them.
You can view your rejection message by:
  • Clicking the bell icon at the top of your Seller Center homepage to go to your inbox
  • Opening the rejected application in the Qualification Center.
To re-apply:
  1. Go to the Qualification Center, then click Category Qualification.
  2. Click the rejected category to view the rejection reason.
  3. Review the related category policy to confirm what’s needed
  4. Update or replace your documentation to meet the category’s requirements.
  5. Click Resubmit to submit your revised application.
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