Pet Supplies Policy

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Key Points:
This policy outlines the requirements for selling Pet Supplies on TikTok Shop.

Pet Supplies

The following Pet Supplies are allowed to be sold on our platform through category qualification.
  • Pet Food
  • Pet Supplements

Electrical Pet Supplies

Please refer to our Electronic Products Policy for requirements to sell electrical pet supplies, such as:
  • Electric Clippers
  • Habitat Lighting
  • Hair Dryers
  • Terrarium Heat Lamps

Prohibited Products

The following pet supplies are prohibited from sale on TikTok Shop:
  • Pet health products, which include, but are not limited to:
    • Bird healthcare
    • Flea and tick treatments
    • Cat and dog medications
    • Farm animal health supplies
    • Fish and aquatic supplies
    • Reptile and amphibian supplies
    • Small animal supplies
  • Grooming products, which include, but are not limited to:
    • Colognes
    • Finishing sprays
    • Dander remover sprays
    • Deodorizers
    • Grooming scissors
    • Styptic gels and powders

Requirements To Sell Pet Supplies

You may be required to pass category qualification to sell pet supplies. This process requires submitting documents proving you are qualified to sell these products.
Detailed requirements are listed in the sections below. Open each section to view what is needed.

Pet Food

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Manufacturers, Importers, And Repackers

If you are applying to sell pet food you manufactured, imported, or repacked, you may be required to submit the following documents:
  1. Proof of FDA Registration or cGMP Certification
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Manufacturers, repackers, and importers may be required to submit proof of Food and Drug Administration (FDA) Registration or current Good Manufacturing Practice (cGMP) Certification.
FDA RegistrationYou may be required to submit a third-party issued FDA registration verification letter or a screenshot of the FDA registration portal. The document must include:
  • Name of establishment. The name must match with the manufacturer or importer indicated on the product label.
  • Physical address of establishment
  • Operation type of the registered establishment
  • The FDA registration must be active at the time of submission.
  • If a screenshot of the FDA registration is submitted, the image must be able to indicate the screenshot is from the FDA website.
  • If the FDA registration verification letter is used by a third-party, the third-party name and contact information must be clearly identified on the verification letter.
cGMP CertificationManufacturers, importers, or repackers may be required to submit a current Good Manufacturing Practice (cGMP) certificate. The FDA enforces cGMP standards to ensure the proper design, monitoring, and control of manufacturing processes and facilities.
The cGMP certificate must:
  • Be valid and not expired at the time of submission
  • Clearly state that the certified facility complies with 21 CFR Part 507
  1. Sample Product Label
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Manufacturers, importers or repackers may be required to submit a sample product label, which must include the following:
  • Product name and information
  • Net quantity
  • Manufacturer/distributor's name and address
  • List of ingredients arranged by weight, from most to least

Resellers

If you are applying to sell pet food as a reseller, you may be required to submit the following documents:
  1. Purchase Invoice
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Resellers may be required to submit a legible purchase invoice issued by the product’s manufacturer. The invoice must meet all of the following requirements:
  • Include the supplier’s company name and address
  • Clearly describe the pet supplement being listed on TikTok Shop
  • Be issued within the last 365 days
  • Be written in a language supported by TikTok Shop
  1. Sample Product Label
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Resellers may be required to submit a sample product label, which must include the following:
  • Product name and information
  • Net quantity
  • Manufacturer/distributor's name and address
  • List of ingredients arranged by weight, from most to least

Pet Supplements

This section outlines the requirements for selling pet supplements, which includes the following:
  • Digestive Remedies (Dogs & Cats)
  • Amino Acids (Dogs & Cats)
  • Antioxidants (Dogs & Cats)
  • Fish Oil Supplements (Dogs & Cats)
  • Herbal Supplements (Dogs & Cats)
  • Multivitamins (Dogs & Cats)
  • Probiotics (Dogs & Cats)

Manufacturers, Importers, And Repackers

If you are applying to sell pet supplements you manufactured, imported, or repacked, you may be required to submit the following documents.
  1. Proof of FDA Registration
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Manufacturers, repackers, and importers may be required to to submit a third-party issued FDA registration verification letter or a screenshot of the FDA registration portal. This must include:
  • Name of establishment. The name must match with the manufacturer or importer indicated on the product label.
  • Physical address of establishment
  • Operation type of the registered establishment
  • The FDA registration must be active at the time of submission.
  • If a screenshot of the FDA registration is submitted, the image must be able to indicate the screenshot is from the FDA website.
  • If the FDA registration verification letter is used by a third-party, the third-party name and contact information must be clearly identified on the verification letter.
  1. cGMP Certification
Manufacturers, importers, or repackers may be required to submit a current Good Manufacturing Practice (cGMP) certificate. The FDA enforces cGMP standards to ensure the proper design, monitoring, and control of manufacturing processes and facilities.
The cGMP certificate must:
  • Be valid and not expired at the time of submission
  • Clearly state that the certified facility complies with 21 CFR Part 507
  1. Sample Product Label
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Manufacturers, importers or repackers may be required to submit images of the front and back labels of a sample pet supplement you intend to sell on our platform. Labels must be clearly visible.
The front label must include:
  • Product name
  • Name of the animal species the product is intended for
  • Net weight/quantity
  • Specification of type of supplement included
The back label must include:
  • Manufacturer or distributor's name and address
  • Ingredients in the product
  • Serving size

Resellers

If you are applying to sell pet supplements as a reseller, you may be required to submit the following documents:
  1. Purchase Invoice
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Resellers may be required to submit a legible purchase invoice issued by the product’s manufacturer. The invoice must meet all of the following requirements:
  • Include the supplier’s company name and address
  • Clearly describe the pet supplement being listed on TikTok Shop
  • Be issued within the last 365 days
  • Be written in a language supported by TikTok Shop
  1. Sample Product Label
image
Resellers may be required to submit images of the front and back labels of a sample pet supplement you intend to sell on our platform. Labels must be clearly visible.
The front label must include:
  • Product name
  • Name of the animal species the product is intended for
  • Net weight/quantity
  • Specification of type of supplement included
The back label must include:
  • Manufacturer or distributor's name and address
  • Ingredients in the product
  • Serving size

Enforcement Actions and Appeals

We regularly review your shop’s compliance with this policy. If any violations are identified, TikTok Shop may take enforcement action at our sole discretion. This may include, but is not limited to:
  • Rejecting your category qualification application
  • Deducting points from your account health
  • Removing product listings
For more information on enforcement actions, see our Seller Enforcement Policy. If you'd like to appeal an enforcement action, visit the Appeals section.

How to Submit Your Documentation

Submit your documentation via the Qualification Center in Seller Center. Click here or follow these steps:
  1. Log into your Seller Center account.
  2. Click your shop icon in the top right corner.
  3. Go to My Account > Account Settings.
  4. Select Qualification Center.
  5. Click on Category Qualification.
  6. Click Add Category Authorization and follow the prompts to submit your application.
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How To Address A Category Qualification Rejection

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If your application is rejected, you’ll receive a message explaining the reason. Most rejections are due to missing documentation. Review this policy to make sure you’ve met all requirements.
You can view your rejection message by:
  • Clicking the bell icon at the top of your Seller Center homepage to go to your inbox
  • Opening the rejected application in the Qualification Center.
To re-apply:
  1. Go to the Qualification Center, then click Category Qualification.
  2. Click the rejected category to view the rejection reason.
  3. Review the related category policy to confirm what’s needed
  4. Update or replace your documentation to meet the category’s requirements.
  5. Click Resubmit to submit your revised application.