LIVE Moderator
AI Summary
LIVE moderator is available to all TikTok Shop livestream hosts, including sellers and creators. A separate account in the same country can be added to help manage comments, muted/blocked users, and products from its own phone, including pinning, deleting, and reordering items; it cannot add affiliate products. To use it, the host must add the account as a moderator (friend or live viewer), set permissions, and ensure the app is updated to TikTok 25.4.
Who can use this feature？
The LIVE moderator feature is available to all e-commerce livestreaming hosts, including sellers and creators. A moderator is a separate account from the Host, and is added as a moderator by the Host.Note: The location of both accounts must be in the same country.
What is a Moderator?
A moderator is like the host's assistant during the Livestream and can help with managing comments, users and products during the livestream. The moderator can do this from their own phone.Why should I use a Moderator?
One Livestream, two smart phones: When the host uses their smartphone to go LIVE, they have to use their front camera to manage comments and products while they are Live. However, the front camera has low pixels and severely limits the host's range of movement. Moderators can help solve this problem by helping you manage comments and pin products on your behalf.How to set up and manage Moderator?
| There are 2 types of users that can be added as Moderators【Method 1：Add Friends as moderator】Users and Host must follower each other (users who follow each other are considered "friends")【Method 2：Add LIVE viewer as moderator】Host can directly add a viewer seat moderator in the live room. |   |
| How to manage Moderator permissions?Enter the moderator list page -> select the moderator you want to edit permissions -> click "Manage" to enter the permissions management interface |   |
How can Moderator help the host to Add/Pin/adjust/delete products?
| How can Moderator help the host to Add/Pin/adjust/delete products?The moderator enters the LIVE room of the host > Open the shopping bag in the lower left corner > Add/Pin/adjust/delete productsAdd product（Note：Moderator cannot add products from Affiliate）Pin/UnpinDeleteAdjust rank |   |
What can the Moderator do to help the host?
| Non-e-commerce feature | MuteManage the list of muted users in the live room |   |
| BlockManage the list of block users in the live room | ||
| Comment MangementManaged LIVE comment | ||
| E-commerce feature | Product managementAdd product（Note：Moderator cannot add products from Affiliate）Pin/UnpinDeleteAdjust rank |   |
FAQ
- Can't use the moderator mode?
Please make sure the app version has been updated to TikTok App 25.4
Please make sure that the location of the host account and the moderator account is the same region
- How many accounts can a host account add as his or her moderator account?
- How many host accounts can a moderator account be tied to?
- The moderator account can manage the host's LIVE shopping cart, does the moderator account need to have e-commerce access?