Service Provider Network

06/04/2025

Manage Product

Summary

What is the Service Provider Network (SPN) on TikTok Shop, and how does it help sellers?

  • The SPN is a directory of compliance service providers assisting sellers with regulatory requirements, testing, and certifications.
  • It helps sellers overcome documentation blockers by connecting them with experts in compliance support.

How can sellers access and navigate the Service Provider Network?

  • Access SPN via the direct link or through My Account in Seller Center, under Account Settings > Qualification Center.
  • Find the Service Provider Network under the Product Compliance section and click "Explore providers" to view options.

What information is available about each service provider in the SPN?

  • Providers' Company Detail pages include their name, logo, address, contact info, compliance service type, supported product category, language, website, and company intro.

How can sellers contact service providers through the SPN?

  • Initially, sellers can contact providers via email or phone.
  • A future update will introduce a "Contact the Provider" button for direct communication within the platform.

What is Service Provider Network?

Listing products could be a lengthy process for sellers as they navigate the regulatory compliance requirements. Not having certain required documentation for products has also been a blocker for some sellers .
To help sellers address these painpoints, we've launched a new resource for them in Seller Center—Service Provider Network! The Service Providers Network is a directory of service providers that specialize in compliance support, including testing and certifications. Whether sellers need help with test reports, CPC certificates, or other compliance matters, these providers are able to assist.

Steps

Service Provider Network (SPN) helps sellers connect with trusted compliance service providers. Follow these steps to explore and contact service providers:
  1. Accessing SPN
  • Here is the direct link to SPN: [Click Here]
  • Or you can go to My Account in Seller Center.
  • Navigate to My Account > Account Settings > Qualification Center.
  1. Finding Service Providers
  • The first banner under the Product Compliance section in the Qualification Center will highlight the Service Provider Network.
  • Click on "Explore providers" to explore available options.
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  1. Searching for a Provider
  • You'll enter a listing page where you can search for providers by service type or name.
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  1. Viewing Provider Details
  • Click "Learn More" on a provider to access their Company Detail page.
  • This page displays key information, including:
    • Service provider name
    • Service provider logo
    • Address
    • Phone number and email
    • Compliance service type
    • Supported product category
    • Supported language
    • Official website
    • Company intro
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  1. Contacting Service Providers
  • Phase 1: You can reach out to providers via email or phone.
  • Future Update: A "Contact the Provider" button will be added for direct communication within the platform.
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