Upgraded TikTok Shipping Warehouse Standard Operating Procedures

11/14/2025

Fulfillment

Summary

1. What are the key steps and best practices for TikTok Shop sellers to prepare, label, and measure packages for shipping?

Sellers must verify package weight and dimensions accurately using approved scales and measuring tools, rounding up as required, to avoid carrier disputes and fees.
Use a label printer with at least 300 dpi resolution; labels must be flat, fully visible, wrinkle-free, and placed on the largest flat surface.
For dangerous goods, print and attach 4"x4" hazmat labels clearly on the package’s top or side, ensuring no overlap with other labels.
Measure irregular packages as if boxed, include cushioning inside, seal securely, and avoid excessive empty space to prevent damage and delays.

2. How should sellers handle package loading, handover, and pickup procedures across different carriers like USPS, FedEx, OnTrac, and Collections by TikTok (CBT)?

Sort and pack orders by carrier and last-mile channel; for CBT, separate and pack all CBT-tagged packages together, palletize if over 6 boxes, and keep box weight under 23-30kg.
Ensure all packages have clear, scannable labels and meet packaging guidelines before handover; sign handover documents for CBT pickups.
Schedule pickups timely, communicate cancellations by cut-off times (e.g., 5am USPS, 9am CBT), and keep packages accessible at pickup locations.
For FedEx, a minimum of 25 packages per pickup is required unless combined with existing FedEx shipments; OnTrac requires account setup and pickup requests via their form.

3. What are the consequences and compliance requirements sellers must be aware of when using TikTok Shipping services?

Non-compliance with SOPs (labeling, packaging, loading, handover) can lead to service suspension or removal from TikTok Shipping.
Sellers must maintain records (photos, timestamps) for audits and dispute resolution and promptly escalate issues with carriers using provided contact info.
Repeated issues causing carrier escalations may result in penalties or program removal; adherence to SOPs is mandatory to maintain shipping privileges.

4. How should sellers manage failed deliveries and returns within TikTok Shipping?

Use the same outbound address for returns; scan and log failed delivery packages upon receipt, inspecting for damage, mislabeling, or missing items.
Categorize packages as resellable, damaged, or mislabeled, and handle accordingly—resellables go to inventory, damaged packages are escalated, and mislabeled ones require relabeling and carrier coordination.
Keep accurate records of returns and update return warehouse addresses promptly in Seller Center to avoid processing delays.

5. What specific instructions are provided for Collections by TikTok (CBT) service users regarding pickup scheduling, packaging, and issue escalation?

CBT offers free daily pickups with time windows based on seller preferences; sellers must confirm package volume and notify CBT of any abnormalities promptly.
Packages must be sorted by the "CBT" tag or scanned labels, packed together, palletized if over 6 boxes, and properly cushioned and sealed; loose packages are not accepted.
For missed pickups or issues, sellers should contact the dispatch office immediately to reschedule and provide detailed info (shop name, contact, tracking numbers) for issue escalation.
Same-day cancellations must be communicated by 9am local time; pickups occur Monday-Sunday excluding holidays, and sellers must keep contact info updated for smooth coordination.

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Upgraded TikTok Shipping Warehouse Standard Operating Procedures (SOPs)

To help you better prepare for operations after upgrading to TikTok Shipping, this guide outlines the practical instructions and best practices for each logistics option.

If you qualify for the Collections by TikTok (CBT) service, please refer to the Pickup SOP (LA area, East Coast and Texas) for detailed guidance.

Shipment Preparation SOP

Package labeling SOP

Regular shipping label

Pre-printingVerify the package weight and dimensions before creating shipping labels on Seller Center. You are responsible for declaring the correct weight and dimensions to carriers:

Label printing ProcessLabel quality is related to last mile performance as poor label placement and quality could lead to service disruption and delays in processing customer packages.

Use a label printer to print the shipping labels.

Ensure the printer supports a minimum resolution of 300 dpi for clear and scannable barcodes.
Recommended models: Zebra ZD420, Brother QL-1100, Rollo Label Printer (for thermal labels).

Labeling process

Attach the labels flat on the largest surface of the package (not on corners or seams), and make sure the labels are fully sticking to the box.
Ensure it is fully visible and not folded or wrinkled.

Below are the best practice package labeling methods:

Quality Check	Good example (what to do)
Sellers should perform a 6-sided check of packages before loading into Gaylord. All packages should have a label. If a package does not have a label, it should be returned to print and pack. It should NOT be loaded into a Gaylord with no shipping label.
Label should be placed flat on the package or envelope with no bumps or folds.	Label was placed flat on box:
Labels should not go over the edge of the package. If the package is too small to fit the label, information including addresses, barcodes and maxi/QR codes should not be folded over.	Label can be folded over the edge as long as addresses, barcodes and maxi/QR codes are not folded over.
Labels should not be covered by other labels.The only exception for this scenario is if an seller needs to re-print and cover an old label. In this case, the old label should be covered completely. Packages should not have duplicate labels. If seller re-prints labels, they should fully cover the old label.	There are no duplicate labels on this package:
Labels should not be damaged or ripped. If labels are damaged, seller should either re-print or return to print and pack.	Label is not damaged:

Label printing/Ink quality

Quality Check	Bad example (what NOT to do)
Labels should be printed with dark (preferably black) ink and not have faded text. They should not be printed in non-standard colors.
Labels should not be pixelated
Labels should not have distortion
Labels should have clear and readable barcodes - Damaged or smudged labels should be re-printed.
Labels should not be cut off - all information on the label should be fully displayed and legible

Limited quantity Dangerous goods label

For TikTok Shipping sellers, TikTok provides printable dangerous goods labels for all applicable shipments. The guide below will walk through the process of how to print these labels for shipments that require them.

On the Manage Orders tab, shipments will be labeled with a "Dangerous goods" tag:

You can also quickly filter all pending orders by using the filter option, and selecting "Dangerous goods":

Once you have selected an order that contains hazmat goods to create labels for, you will notice a button "Hazmat label (A4)" as a checkbox:

When you click the "Print Document" button you will see the hazmat label included in a PDF along with your other documents for the shipment. This document will contain the order ID of the order it is associated with, instructions for labeling, as well as the label to be included and taped on the outside of the package. Please cut out the hazmat label.

How to label your Dangerous goods shipments

Print out the Dangerous goods labels using label printer.
Label quality:

When applying the label to your package, ensure that it's fully visible on one side, not folded over any corners of the package
Dangerous goods labels must be 4"x4"

Place Dangerous goods label onto the top or side of the corresponding Hazmat package.

Ensure that the Dangerous goods label is clearly visible and not covered by any other label.

[Note]:

Please continue to follow TikTok Shop's Hazmat and Dangerous goods labeling requirements. Follow our guide here for instructions on how to print Hazmat and Dangerous goods labels, manage split orders, and other FAQs.
If you would like to learn more about the Dangerous goods policy, please follow our helpful guide here.
If you would like to learn how you can list dangerous goods in your TikTok shop, please follow our helpful guide here.

Package Measurement SOP

This guideline provides TikTok Shop sellers with step-by-step instructions on accurately measuring package weight and dimensions to ensure compliance with shipping requirements, avoid carrier disputes, and minimize unexpected fees.

Required tools

Weighing Scale: Digital or analog scale with at least 0.1 kg/lb precision
Measuring Tape or Ruler: Preferably one with both metric (cm) and imperial (inch) units
Flat Surface: To ensure stable and accurate measurements

How to Measure Package Weight

Gross Weight (Total Package Weight)

Place the entire packaged shipment on the scale. Ensure it is balanced and fully on the surface.
Record the weight displayed on the scale.
Round up to the nearest unit required by the carrier (e.g., 0.5kg or 1lb increments).

Volumetric Weight (Dimensional Weight Calculation)Volumetric weight is used by carriers to calculate shipping costs based on package size rather than actual weight.

Measure the package dimensions (length, width, height) in cm or inches.
Use the carrier’s volumetric weight formula:
- Imperial Formula (lb): (L × W × H) ÷ dim factor
Compare volumetric weight to actual weight. Carriers charge based on the higher value.

How to Measure Package Dimensions

Steps to Measure

Place the package on a flat surface. Ensure it retains its natural shape without compression.
Measure the longest side (Length - L).
Measure the shortest side at the base (Width - W).
Measure the vertical height (Height - H), including any protrusions.
Round up each measurement to the nearest whole unit required by the carrier.

Irregular-Shaped PackagesFor non-rectangular items:

Measure the widest, longest, and tallest points as if the item were in a rectangular box.
If packaging is flexible, ensure the package is measured in its filled form.

Best Practices to Avoid Disputes

Use carrier-approved scales and measurement tools.
Measure after final packaging to include all labels, cushioning, and sealing.
Re-check measurements before shipment to avoid adjustment fees.
Take photos of the package on the scale and with measuring tape for dispute resolution.

TikTok Shipping Shipment SOP

USPS SOP

Packing

If your package is less than one-half inch thick and weighs less than 10oz, you can label it properly and drop off your package by:

If your package is more than one-half inch thick or weighs more than 10 oz, you must take it to a Post Office counter and give it to the Retail Associate at the counter.

Put it in your mailbox for carrier pickup.
Drop it in a blue collection box or Post Office lobby drop-off box.

USPS will scan at least one package from each drop off. This Origination (OS) Scan will capture the time stamp of the drop off and serve as proof that you dropped off the packages.

Once unloaded, packages will be staged for processing on the next package sorting shift. All packages will be scanned when they are processed at the sorting facility.

NOTE: If your labelled package is thicker than one-half inch or heavier than 10 oz, and you put it in your mailbox for pickup, the carrier will leave it. If you drop it in a blue collection box or Post Office lobby mail receptacle, it will be returned to you.

Appointment Scheduling

Pick-up Schedule

If you have the existing pick-up schedule with USPS, please keep the current one and coordinate with USPS as usual.
- If you don't have an existing pickup schedule with carriers, you can create on demand pickup via USPS website, or create recurring pickup schedule if you register an account on USPS.com. If the total volume is over 500 packages per day, please contact shippingsolutions+4PL@tiktok.com and TikTok will schedule pickup via USPS on your behalf. Please keep in mind that it would be capacity based, so please keep your current on demand or recurring pickup in place and it could take a few weeks to take effect and establish a pickup operation from USPS.
The packages need to be palletized for pickup.
If the packages are not picked up due to labeling and packaging issues, please re-print the labels or re-pack the packages. Refer to packaging and labeling SOP for the best practice.

Important Considerations

Best Practices for Smooth Pickup

Same-day cancellations need to be communicated with carriers directly by cut-off time:
- USPS cut-off time: 5am (local time)
Ensure rescheduling is done one working day prior to the pickup and that the change applies to the correct date.
Proper Label & Package Shipments: Ensure all packages have shipping labels and meet packaging & labeling guidelines.
Be Ready at Pickup Time: Keep packages in an accessible area prior to pick up time.
Check Carriers Pickup days:

USPS: Available Monday through Saturday, excluding national holidays.

Issue Escalation & Rescheduling

For any issues or rescheduling needs, contact the carriers directly, and provide the below information:
- Shop name
- Warehouse address
- Local dispatch office

Package loading and handover

Pre-Handover Preparation

Package Verification

Ensure all packages meet labeling and packaging requirements
Check for any restricted or prohibited items per carrier regulations.

Labeling Requirements:

Print the shipping label using the designated label printer.
Shipping labels must be clear, legible, and securely attached to a flat surface on the package.
Barcodes should be easily scannable, without folds, wrinkles, or obstructions.
Ensure that special handling labels (e.g., fragile, perishable, hazardous materials) are correctly applied when necessary.

Packaging Requirements:

Use transport-worthy boxes or poly bags appropriate for the shipment contents.
Ensure internal cushioning (bubble wrap, foam, packing peanuts) is used for fragile items.
Seal all openings securely with high-quality packing tape to prevent tampering or damage.
Avoid excessive empty space inside the package to prevent items from shifting during transit.
Packages must comply with carrier packaging guidelines to prevent rejection or delays.

Package Loading Process

Loading Guidelines

Arrange packages in a stable and organized manner to prevent damage.
Group packages by destination, size, weight category and carrier for efficient handling.
Must be palletized or floor load.

Carrier Handover ChecklistBefore handing over shipments:

For USPS pickup: a manifest form is recommended, and please ensure the pickup driver scans the form.

Issue Escalation & Resolution

If any issue arises during the loading or handover process:

Communicate immediately with the carrier representative.
Document the issue with photos, timestamps, and shipment details.

Compliance & Penalties

Non-compliance with package loading and handover SOPs may result in service suspension.
Repeated issues leading to carrier escalations may lead to removal from the shipping service.
Sellers must maintain records of compliance for audits and dispute resolution.

Carrier packaging guidlines

USPS Packaging guidelines:

**For the latest guidelines, please visit the carriers website.

FedEx SOP

Packing & Labeling

Ensure all packages are correctly labeled with shipping labels and meet TikTok’s best practice requirements for order packaging. Please also refer to FedEx’s instructions.
Hazardous Materials & Dangerous Goods ：Please follow all TikTok and FedEx policies when shipping hazardous materials. If you plan to ship any dangerous goods, you must notify FedEx in advance.
- Continue to comply with TikTok Shop’s labeling requirements for hazardous goods.
- For a detailed overview of the hazardous goods policy, please refer to Dangerous Goods Policy
- To learn how to list hazardous goods on TikTok Shop, please refer to How to List Dangerous Goods
- FedEx’s policy on hazardous materials.
Ground Economy packages must be handed over to FedEx, not USPS. Even if the label displays a USPS tracking number at the bottom.

Pickup

Do you already have a FedEx account?

Have Packages Ready on Time: Place all packages in an easily accessible location to ensure a smooth and efficient handoff.
Minimum Pickup Requirement: A minimum of 25 packages per location is required for pickup. However, if you are already using FedEx pickup services, you may combine TikTok orders with your existing shipments. There is no need to meet the 25-package threshold.
Pickup Instructions:

No: You’ll need to create a FedEx account and follow the steps provided in the Create your FedEx account. Please note that pickup fees may apply, please refer to the table and appendix below for details.
Yes: You can use your existing FedEx pickup service and simply add your new TikTok packages to the current pickup.
Need help? Contact FedEx Customer Service: 1.800.GoFedEx (1.800.463.3339)

*Saturday and Sunday pickup appointments are subject to availability. Please confirm with FedEx customer service.

*Same-day pickup may not be available for Ground Economy, Ground, and Home Delivery services. Please confirm with FedEx customer service.

Drop-off Process

Sellers must request shipping labels from TikTok.
Use Find FedEx locations - United States to find the nearest FedEx pickup or drop-off location and choose a convenient drop-off point.
A maximum of 25 packages can be dropped off per visit.
All packages must be properly packed and labeled before drop-off.

OnTrac SOP

Pickup Setup

How to Request a Pickup:To begin shipping with OnTrac, follow the steps below to set up your account and schedule pickups:

Step 1: Submit Your Pickup Request

Visit the OnTrac Merchant Pickup Request Form.
Complete all three pages of the form thoroughly.
Submit the form once all required fields are completed.

Step 2: Confirmation Email

You will receive an email confirming that your submission was received.

What Happens Next

Our team will review your submission and contact you via email if any additional details are needed.
Within 5 business days, you will receive a welcome email that includes:
- Your unique OnTrac account number
- The Date and Time of Service Start
- Contact information for our dedicated customer service team
- Instructions on how and when to reach out for support
Your scheduled pickups will begin promptly—typically within a few days, and never exceeding 7 business days. A driver will arrive each day you've selected for service, and pickups will continue as scheduled unless you request changes or cancellation.

Prefer to Drop Off Your Packages?If you’d rather drop off your shipments at an OnTrac facility, you can find the most convenient location using the link below:

OnTrac Drop-Off Locations:

Collections by TikTok（CBT）Pickup SOP

1. Pickup SOP (LA Area)

This guide is intended for sellers on TikTok Shop who fulfill customer orders from their own premises and have been invited to use Collections by TikTok (CBT) as a partner carrier (for applicable packages in the ).

Appointment Scheduling SOP

Pick-up Schedule

CBT service providers will contact the sellers' warehouse by phone on the day of collection to confirm the package volume, pick window and the progress of warehouse operations. In case of any abnormal situation, sellers need to promptly inform CBT service providers.
CBTwill provides free daily pickup service for sellers.The collection time window is usually as follows.

Frequency	Pickup window	Notice
Daily (Monday~Sunday)	11:00 -17:30 local time	Excluding national holidays The seller's warehouse should finish packages sorting and packing before 17:30.

CBT will pick up packages from your facility at the same time each day, based on your preferences, location, and package volume.
If you would like to select a different time window or hope to fix a pickup window, please fill out the Collections by TikTok (CBT) Pickup Requests and share your pickup preferences.
If the packages are not picked up due to labeling and packaging issues, please re-print the labels or re-pack the packages.
If the warehouse misses their pickup appointment, they should call the dispatch office and reschedule the pickup appointment
- Contact window:

Contact person	Tel	E-mail	Working hours
Cai Niao CS Team	323-974-3398	yz.507756@cainiao.com	9:00~18:00 PST
UniUni CS Team	858-436-5274	uniuni.cs@uniuni.com	0:00~24:00

If you need to confirm your collection service provider: CBT Collection Service Provider Change

Important Considerations

Pickup cancellation

Best Practices for Smooth Pickup

Same-day cancellations need to be communicated with carriers directly by cut-off time:
- Cut-off time: 9am (local time)
Ensure rescheduling is done one working day prior to the pickup and that the change applies to the correct date.
Ensure that the contact information retained in the system is accurate so that the pickup contact person can be reached.
Proper Label & Package Shipments: Ensure all packages have shipping labels and meet packaging & labeling guidelines.
Be Ready at Pickup Time: Keep packages in an accessible area prior to pick up time.
Check Carriers Pickup days:

CBT (Collections by TikTok) : Available Monday through Sunday, excluding national holidays.