Introduction

The TikTok for Shopify App, created by TikTok, enables a connection between your Shopify store and TikTok Shop, allowing for synchronization of catalogs, inventory, fulfillment, and orders. This integration enables Shopify sellers to manage TikTok Shop as an additional sales channel within Shopify. This article provides insights into using the 'Orders by TikTok Shipping (4PL)' feature within the Shopify App. Leveraging 'Shipped by TikTok', our innovative shipping tool in the Shopify App, streamlines the creation and purchasing of shipping labels, making it both quick and straightforward.

Prerequisites

• To access this feature, sellers must use TikTok Shipping. You can verify your current Shipping Options by navigating to the Seller Center, then going to Orders ➤ Shipping Options, as illustrated below.

Note: Once generated, orders for TikTok Shipping cannot be switched to Seller Shipping, or vice versa. Changes in Shipping Options will only apply to new orders, not to existing unfulfilled ones.

Demo Video

Here is a demo video on the feature:

Step 1: Check TikTok Shipping (4PL) Orders in Shopify 1P

Sellers using Shopify 1P with existing 4PL orders on TTS can find their 4PL (Shipped by TikTok) orders under: Shop Management ➤ Orders ➤ Orders by TikTok Shipping.
Note: Sellers without 4PL orders but interested in using TikTok-fulfilled orders should set up Shipping by TikTok in the Seller Center under Shipping Options.

Step 2: Create Labels

Bulk select orders and click Create Labels. You can create shipping labels for up to 600 orders at a time, using search, filter, and sort tools to quickly find orders.

Step 3: Modify Package Information

Ensure the accuracy of your package size and weight by reviewing and adjusting them as necessary before choosing a shipping service. On the Create Shipping Labels page, you can select multiple packages at once and apply the same weight, size, and shipping service to all of them uniformly.
Note: Orders currently being canceled will automatically be excluded from the batch order label generation process.

Step 4: Confirm Purchase and Verify Shipping Results

Once you have selected your preferred shipping service, proceed by clicking 'Buy Shipping Labels'. This action initiates the purchase process. Please wait for a confirmation notification to ensure your transaction is successfully completed.

Step 5: Print Shipping Labels

Maximize your eCommerce efficiency by selecting the appropriate printing options for your purchased shipping labels. You can tailor your choices to include size, format, and layout that best suit your packaging needs. To enhance your customer's unboxing experience, we recommend printing packing slips along with the shipping labels.
Important Note: In the event of a printing error, you can swiftly diagnose the cause of failure for any package. This feature allows you to manage and recreate any rejected shipping labels directly from the Shipping Labels page.
Once you have reviewed and are satisfied with the generated PDFs of your shipping labels and packing slips, you have the flexibility to either download or print them. These can be securely attached to your packages, ensuring a smooth and trackable delivery process for your Shopify and TikTok Shop orders.

Step 6: Check and Manage Shipping Labels (Optional)

Use the consolidated Shipping Labels page in Shop Management ➤ Orders ➤ Orders by TikTok Shipping ➤ Shipping Labels to check and manage label information.

• View and download Print history.

• Reprint shipping labels if needed clicking on Recreate Label

• View shipping label history for each order by clicking on arrow down next to Reprint, then View history.

Step 7: Handing Over Packages to Logistic Service Providers (LSP)

Once the shipping label is printed, the seller should attach it to the package. Then, they can either drop off the package themselves or arrange for pick-up by our logistic service provider (LSP).
Note: It's important for sellers to make sure their packages comply with the dispatch service level agreement (SLA) requirements outlined in our TikTok Shop Fulfillment Guidelines.

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FAQs

Q1: What If My Label is Rejected?

Common Reasons for Shipping Label Rejection

Understanding the various errors that can lead to the rejection of your shipping labels is crucial. Common causes include:

• Problems with the buyer’s address.
• Oversized products exceeding standard dimensions.
• Issues with the order processing by the shipping provider.

Resolving these issues typically involves a few straightforward steps. However, for more complex problems, reaching out to TikTok Shop’s customer service team can provide detailed insights into the specific reasons for label rejection, helping you address the issue effectively.

Troubleshooting Failed Shipping Label and Packing Slip Printing

Handling Returns and Refunds

Q2: Can Sellers Process Returns and Refunds Directly in the TikTok for Shopify App?

No, sellers need to visit the TikTok Shop Seller Center and go to Orders ➤ Manage Returns to handle all returns and refunds. This is the designated procedure within the TikTok for Shopify App, ensuring a structured approach for managing return and refund transactions.