TikTok for Shopify: FBT Integration

Overview:

The new FBT (Fulfilled by TikTok) logic provides sellers with enhanced inventory management capabilities. It allows sellers to view and manage inventory specifically for FBT orders, ensuring that inventory dedicated to FBT is kept separate from their primary Direct-to-Consumer (D2C) stock pool. This prevents any unintended deductions from the main inventory, streamlining the process for sellers managing both FBT and D2C orders efficiently.

Pre-requisites:

• Have Product SKU field for FBT syncing
  
• Sellers cannot use an existing location name that matches TikTok FBT Warehouse. If a location already has the same name, they should rename it to something different before proceeding with the FBT connection
  

Registration:

Sellers who want to start the FBT connection from Shopify can Register through the Shopify TikTok App by following these steps:

• With this new feature, all eligible sellers can register for FBT from Shopify app
  • Go to Shop settings
  • Click on Fulfillment
  • Scroll to Register for Fulfilled by TikTok (FBT)
  • Click on Register
  • Follow the steps as per documentation for FBT registration process
    

Connection:

For existing sellers on FBT using TikTok Shop (TTS), they can connect their FBT inventory to Shopify by following these steps:

1. Initial Screen: Sellers can verify if their FBT inventory is connected to Shopify:
   1. Click on Shopify Settings.
   2. Navigate to Locations.
   3. The seller can verify that there is no FBT connection that has been established if the FBT has not yet been connected.
      
2. Connect FBT to Shopify
   • Open the Shopify TikTok App and click on the Shop Management option.
   • In the Shop Management section, select Shop Settings.
     
   • In the Shop Settings menu, find the option to Connect Fulfilled by TikTok and click on the Connect button to link your Shopify account with TikTok FBT.
     
   • Once successfully connected to FBT, the seller will see a Manage option. By clicking on this Manage option, they can access and manage their FBT directly through the Shopify TikTok app
     
   • The seller can verify a successful FBT connection by navigating to Shopify → Locations tab. If the connection is successful, they will now see an entry for TikTok FBT Warehouse added to their locations, indicating that the FBT inventory is properly linked to their Shopify account
     

Note: For existing sellers using FBT on TikTok Shop, they will also see a warning banner in Shopify notifying them to connect their FBT inventory. This banner serves as a reminder for sellers to establish the FBT connection to fully integrate their TikTok FBT operations with Shopify.

Products

1. For existing sellers using FBT with products already added, follow these steps to verify the inventory and FBT connection on Shopify for the same products:
   • Log in to your Shopify account and go to the Shopify Dashboard.
   • From the left-side menu, click on the Products tab to view all your products.
   • Find and select the products that are added in fulfilled by TikTok (FBT).
   • Go to the Inventory section within the product details.
   • Verify that the inventory is correctly updated under the TikTok FBT Warehouse location
     
     
2. For newly registered sellers with no products added to FBT, follow the guide here to add products to FBT and verify inventory levels on Shopify

Orders

1. After successful connection and product inventory verification, FBT sellers can verify order syncing and inventory deductions by following these steps:
   • Sellers can verify order creation by navigating to the Shopify TikTok App → Shop Management → Order Sync Status tab. From here, they can filter by TikTok Order ID to check the status and ensure the order has been successfully synced with Shopify
     
   • Once the order is successfully synced, sellers can verify the FBT order on Shopify by navigating to the Orders tab → searching by Order ID. In the Notes section of the order, the current FBT order status (such as Awaiting Shipment, Awaiting Collection, or Delivered) should be displayed, reflecting the real-time status of the order
     
     
   • The Order Flow section on Shopify should clearly indicate the FBT details associated with the order
     
2. For sellers who are on FBT but have not connected it to Shopify, the order sync flow operates as follows:
   • The FBT order status will still be displayed in real-time, allowing sellers to monitor the status of their orders.
     
   • However, no FBT details will be shown in the Order Information section. This means that while the status is updated, specific information related to FBT fulfillment will not be available until the connection is established
     

FAQ's:

Q: I am trying to connect to FBT and seeing "error : Connection failed"
This error might occur due to one of the following reasons:

• Network Issues: There may be a temporary network issue. In this case, try retrying the connection after some time.
• Duplicate Warehouse Name: The seller might have an existing warehouse name in Shopify under Locations that matches the TikTok FBT Warehouse name. To resolve this, you should change the warehouse name as mentioned in the Pre-requisites section above in this document.