What is the TikTok Shop buyer cancellation policy and how does it affect order fulfillment timing?

• Buyers can cancel any order within 1 hour of placement without seller approval, creating a mandatory 1-hour cool-down period before sellers should fulfill orders.
• TikTok orders synced to Shopify remain in 'On hold' status during this hour and should not be fulfilled until status changes to 'Unfulfilled'.

How does ShipStation handle TikTok Shop orders differently from Shopify regarding the 1-hour hold period?

• ShipStation ignores Shopify's 'On hold' status and allows immediate fulfillment of TikTok orders, which can cause fulfillment status not to update correctly on TikTok Shop.
• Fulfilling 'On hold' orders via ShipStation within the 1-hour window risks order status sync issues and potential order cancellation conflicts.

What best practices should sellers using Shopify and ShipStation follow to comply with TikTok Shop’s 1-hour cancellation policy?

• Disable or avoid using ShipStation Automation Rules for TikTok orders to prevent premature fulfillment.
• Manually fulfill TikTok orders in ShipStation only after confirming the Shopify order status has changed from 'On hold' to 'Unfulfilled'.
• Do not fulfill orders in ShipStation if the Shopify status is still 'On hold'; wait for the status update to ensure proper synchronization.

What are the key implications for sellers managing TikTok Shop orders through Shopify and ShipStation?

• Sellers must carefully monitor order statuses to avoid shipping orders during the cancellation window, preventing fulfillment errors and customer disputes.
• Proper coordination between Shopify and ShipStation workflows is essential to maintain accurate order status updates and comply with TikTok Shop policies.