How to Upgrade to Collections by TikTok (CBT)

02/11/2026

Setting up Shipping

Summary

What are the key steps for sellers to upgrade to Collections by TikTok (CBT) shipping service?

Sellers must register eligible non-FBA warehouses via Seller Center > Orders > Shipping Settings > Delivery Settings, update and verify warehouse contact info, agree to operational guidelines, and submit for review. Approval takes 5–7 business days with email notification.
After upgrade, sellers can use drop-off or pick-up services; CBT carriers schedule door-to-door pickups, requiring warehouses to prep and sort packages in advance for smooth delivery.

How should sellers configure warehouses and shipping settings after upgrading to TikTok Shipping with CBT?

Multi-warehouse configuration is automatically enabled; sellers must set up each warehouse correctly to ensure orders ship from the right location, including those not enrolled in TikTok Shipping.
Sellers can set storewide free shipping thresholds or targeted free shipping on specific products to boost sales and conversions, with recommended thresholds and product selections based on average order value and top sellers.

What are the important changes and features in shipping label generation and order management after upgrading to TikTok Shipping?

Orders created post-upgrade automatically use the new service; sellers generate labels via "Arrange Shipment" without selecting value-added services or seeing estimated delivery times, as TikTok Shop manages claims and delivery timing.
Order combine/split rules remain unchanged; combined orders get assigned the best shipping service automatically, and split orders may use different services based on attributes.

How can sellers integrate TikTok Shipping with their ERP or Order Management Systems (OMS)?

TikTok Shop provides APIs for order retrieval, shipping service eligibility, package creation, and label download; sellers with eligible ERPs should contact providers for configuration, while others must coordinate API integration or upgrades.
A list of integrated ERPs is provided; sellers using non-listed ERPs should share integration instructions with their tech teams to enable TikTok Shipping label automation and printing compatibility.

What operational responsibilities do sellers have to ensure smooth CBT shipping service?

Sellers must provide accurate warehouse contact info to avoid pickup delays or order issues, prepare packages per service provider requirements, and complete sorting before CBT pickup personnel arrive.
Sellers can continue using their existing shipping models and choose between drop-off or pick-up services within CBT-covered areas.

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How to Collections by TikTok (CBT)

Upgrade Process

Upgrading to CBT is easy! You can complete the switch by following these simple steps:

Step 1: Go to Seller Center > Orders > Shipping Settings > Delivery Settings

Step 2: Choose to register eligible warehouses for CBT

Please Note:
Amazon FBA warehouses are not currently supported by the platform shipping label service. Please select a non-FBA warehouse for the upgrade.
The system will automatically determine if CBT is applicable based on the address provided.

Step 3: Update CBT warehouse contact information before submitting the registration.

Step 4: Verify the warehouse contact person and contact information.

Please note: Sellers will be held responsible for any pick up delays or order issues caused by incorrect or invalid contact information.
Step 5: After submitting the warehouse information, please carefully review the operational guidelines. Once you've read and agreed to the terms, check the acknowledgment box and click “Confirm Upgrade."

Step 6: Click "View Details" to check the warehouse registration status

Step 7: Registration Status for CBT Warehouses

Step 8: Upgrade Successfully!

CBT service requires 5–7 business days for backend review and to contact your warehouse for operational preparation. You will be notified by email once the review is approved.

Preparation before Upgrade

Operation The Upgraded TikTok Shipping supports both drop-off and pick-up services. You can choose to drop off your packages at a logistics hub or continue using your existing pick-up service. Please prepare your packages in advance according to the specific requirements of the service provider and the selected service. There is no need to change your current shipping model.Within areas covered by CBT services, CBT carriers will provide door-to-door pick-up and will contact the warehouse in advance to schedule pick-up times and frequency. The warehouse must complete the sorting of CBT goods in advance and hand over the packages to the CBT pick-up personnel to ensure final delivery.

For detailed information on TikTok Shipping and CBT service operations, please refer to Learn How to Boost Sales | TikTok Shop Academy | United StatesMulti-Warehouse ConfigurationAfter registering for TikTok Shipping, the system will automatically enable the multi-warehouse configuration feature for your account. Please follow the One Product, Multiple Warehouses Configuration Guide to complete the multi-warehouse setup and ensure that orders are shipped from the correct warehouse. If only some warehouses are enrolled in TikTok Shipping, non-enrolled warehouses must still be accurately configured as well.

After joining TikTok Shipping, you can still configure free shipping settings. Please follow the steps below to complete the free shipping setup:

Storewide Free Shipping

TikTok Shipping offers free shipping when the order amount exceeds a certain threshold (e.g. $30) to encourage customers to place larger orders.

Recommended: Increases average order value and simplifies configuration

Steps: Home > Orders > Shipping Settings > Overview>Edit

Move the circle on the shipping fee threshold bar to set the threshold amount > Save

Tip for Account Managers: Recommend a free shipping threshold based on the seller’s average order value. Encourage sellers to test different values (e.g., $29 vs. $39) to find the most effective option for boosting sales.

Set Free Shipping for Specific Products (Targeted Free Shipping Promotion)

Increase visibility and drive conversions by labeling best-selling products with “Free Shipping.”

Recommended: Bestsellers, high-conversion SKUs, clearance deals
Tip for Account Managers: Identify the seller’s top-converting or most popular products (see provided product list), and recommend offering free shipping on those items.
How to set free shipping for specific products?

Menu path: Home > Orders > Shipping Settings > Overview > Targeted Free Shipping Promotion
Basic information） > Specific products> Agree & Publish
How to hide shipping prices from selling price

Based on our internal A/B test, for sellers with AOV between $10 - $20, hiding shipping fee to selling price while providing free shipping could potentially increase GMV by 8%-11%. This is also exempted from campaign 30d lowest price policy

Recommended: want to provide free shipping for PIDs to achieve a higher GMV, while want to protect product margins.

Steps: Home > Products - >Manage Products - > Search for PIDs - > Edit

System Configuration

After joining TikTok Shipping, you can ship using your ERP system or create orders through Seller Center. Please follow the steps below to complete the system setup:

Ship with Seller Center

Label GenerationOrders created after upgrading TikTok Shipping will be automatically allocated to the new service. You can easily generate shipping labels by clicking "Arrange Shipment".

What's new on the upgraded TikTok Shipping Label Creation Page:

No value-added service selection – TikTok Shop will handle claims and complaints for each order directly.
No estimated lead-time display – TikTok Shop will no longer show estimated delivery times for individual orders. TikTok Shop is responsible for making sure orders arrive on time.

Orders Created Before Upgrading TikTok ShippingOrders created before upgrading TikTok Shipping will remain under the original fulfillment method based on the shop type at the time of creation. These orders cannot be merged with upgraded TikTok Shipping orders in the same shipment.

Order Combine/SplitThe order combine and split functions remain unchanged. Orders will continue to follow the same combination and splitting rules and criteria as before, based on the guidelines below:

Order Combine/Split Shipping Service Assignment Rules:

Orders can be combined even if they are initially assigned to different shipping services (e.g., OnTrac and USPS), as long as they meet the standard order combination criteria mentioned in the articles above.
Once combined, the system will automatically assign the best available shipping service for the new combined order.
Similarly, when an order is split, each resulting order may be assigned a different shipping service based on its individual attributes.

Ship with ERP/OMS

TikTok Shop API will provide your Enterprise Resource Planning (ERP)/Order Management System (OMS) with a public URL to retrieve the shipping label in PDF format. Simply make a few quick updates to develop the necessary automation to process the PDF and convert it into a format compatible with their specific printing equipment.

For Sellers Using TikTok Shipping via ERP/OMSIf your ERP system is listed in the "Eligible ERP List" below, it means the ERP has already completed system integration with the TikTok Shop. Please contact your ERP provider to learn how to configure the settings within the ERP user interface.

If your ERP system is not listed, please reach out to your provider promptly to coordinate with TikTok Shop for the required API integration or system upgrade.

For Sellers Using Seller Shipping or TikTok Shipping Not Integrated with TikTok Shop API.

If this is your first time integrating with the TikTok API system, please refer to the API Integration Platform for detailed documentation and guidance.

If your ERP system is listed in the Eligible ERP List, here are the simplified steps to integrate your system with the TikTok API:

Get the order information:

First, your system should call GetOrderList API to get the list of orders and the 'GetOrderDetail API' to get order details (i.e. Order ID, product details, buyer details) — which are needed to prepare and ship the order.

Check shipping options (automated for upgraded TikTok Shipping):

Next, use the GetEligibleShippingService API to see which shipping service to use for each order. For upgraded TikTok Shipping orders, this step is easy — the API will automatically return the correct shipping service, so you don’t need to choose.

Create the shipment and shipping label:

Call CreatePackage API to confirm the shipping service, assign a package ID, and create the shipping label.

Download the shipping label:

Finally, use the GetPackageShippingDocument API to download the shipping label. (Please note: This only works after you’ve successfully created the package and purchased the labels through Create Package API in the previous step.)

Eligible ERP List

Validate your setup in any other connected systems, such as your self-developed ERP. The following is a list of ERP systems that have been successfully integrated. We are actively working on expanding our ERP integrations and will update this list accordingly.

If your ERP system is not on the list, please contact your ERP provider promptly to coordinate with TikTok team for the necessary API integration or system upgrade.

AfterShip Shipping
领星ERP / LINGXING ERP
领星WMS / LINGXING WMS
店小秘Dianxiaomi / 4Seller ERP
易仓ERP / ECCANG ERP
易仓WMS / ECCANG WMS
聚水潭ERP / JST
易境通WMS / Yijingtong WMS
Qianyi ERP
YunWMS
GERP
ShipOut
马帮 / Mabang
赛狐 / SellFox ERP
Shipfusion
妙手 / Miaoshou
万疆ERP / Wangjiang
极风WMS / Jifeng
积加ERP / JiJia ERP
浩方ERP / Haofang
通途ERP / Tongtu
旺销王 / Wangxiaowang
旺店通 / Wangdiantong
普源 / Puyuan ERP
赛盒 / Saihe ERP
运去哪 / Yunquna ERP

Drop Shipping:

CJ dropshipping
Supliful
Trendsi

For any ERPs not on the list, please share the integration instruction below to your ERP tech team to complete system integration: ERP/OMS/Shipping Apps: TikTok Shipping Labels (4PL)

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